Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

1. Introduction

At Lift-It Offroad, we are committed to supplying quality suspension and off-road products and providing excellent customer service. If you are not completely satisfied with your purchase, this policy explains your options for returns, exchanges, and refunds.

Nothing in this policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

2. Return Eligibility

Returns must be requested within 7 calendar days of receiving your order.

To qualify for a return, the item must:

  • Be unused and uninstalled.

  • Be in its original condition.

  • Be returned in its original packaging with all accessories and documentation.

  • Be accompanied by proof of purchase.

Lift-It Offroad reserves the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

The following products cannot be returned unless they are defective or supplied incorrectly:

  • Custom-manufactured products

  • Special-order items

  • Products modified at the customer's request

  • Installed or used products

  • Clearance or discontinued items marked as non-returnable

4. Incorrect or Damaged Products

If you receive an incorrect item or a product damaged during delivery, please notify Lift-It Offroad within 48 hours of receiving your order.

Please provide:

  • Your order number

  • Clear photographs of the item

  • Photographs of the packaging (if damaged)

Where the claim is approved, Lift-It Offroad will arrange a replacement, repair, or refund at no additional cost to the customer.

5. Refunds

Once the returned item has been received and inspected, you will be notified whether your refund has been approved.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Handling and Restocking Fee

For approved returns where the customer no longer requires the product or has ordered the incorrect item, a 15% handling and restocking fee will be deducted from the refund amount.

This fee covers inspection, administration, repackaging, and restocking costs.

The 15% handling fee will not apply where:

  • Lift-It Offroad supplied the incorrect product;

  • The product is defective or damaged upon delivery; or

  • South African consumer protection legislation requires a full refund.

7. Return Shipping Costs

Unless the return is due to an error by Lift-It Offroad or a defective product, the customer is responsible for all return courier costs.

We recommend using a tracked and insured courier service, as Lift-It Offroad cannot accept responsibility for items lost or damaged during return transit.

8. Warranty Claims

Manufacturer warranties apply where applicable.

Warranty claims do not cover:

  • Incorrect installation

  • Abuse or misuse

  • Normal wear and tear

  • Racing or competition use

  • Unauthorized modifications

  • Damage caused by accidents or improper maintenance

Warranty claims remain subject to inspection and approval by the manufacturer or supplier.

9. Vehicle Compatibility

Customers are responsible for ensuring that products are compatible with their vehicle before placing an order.

If you are unsure about compatibility, please contact Lift-It Offroad before purchasing.

Returns resulting from incorrect vehicle selection by the customer may be subject to the 15% handling fee and return shipping costs.

10. Processing Times

Once a returned item has been received, inspection and processing may take up to 5 business days.

Refunds or exchanges will only be processed after the returned goods have passed inspection.

11. Consumer Rights

Nothing contained in this policy limits any rights granted to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

Where applicable law provides greater protection than this policy, the law shall prevail.

12. Contact Us

For return requests, warranty claims, or refund enquiries, please contact Lift-It Offroad via:

WhatsApp: 064 072 5682

Please include your order number and a description of the issue when contacting us to help us assist you as quickly as possible.